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The Australian National University

Contact and Feedback


Ground floor, 
Sports Union Building, 
North Road, ANU Campus
Building 18 on the ANU Online Map 

Opening Hours

9:00 am to 5:00 pm Monday to Thursday
9:00 am to 4:00 pm on Friday
(Closed 12:30 - 1:25 & Public holidays)


Front Desk (+61) 02 - 6125 3598 (internal extension 53598)
Nurse (+61) 02 - 6125 9695 (internal extension 59695) (between 2pm and 4pm weekdays)
Facsimile:  (+61) 02 - 6125 0069

Postal address

University Health Service
Building 18, North Road
The Australian National University
Acton ACT 0200

To Speak With a Doctor

The Doctor may not be able to speak with you immediately when you call. If you leave your name and telephone number with the front desk staff, the Doctor will attempt to contact you during the day.

Contacting a Nurse

The Nurse can be called on 02 6125 9695. The Nurse may not be able to speak with you immediately when you call, but we will endeavor to return your call within 24 hours unless it is a weekend or public holiday.

If you are phoning to collect test results, please leave your name (it is very helpful if you spell your surname), date of birth and contact number. Do not leave a message if you do not have an active voicemail. In this instance it is better if you send an email.

The Nurse can be emailed on The Nurse will reply within 24 hours unless it is a weekend or public holiday.

It is important to keep in mind that confidentiality cannot be guaranteed with email correspondences so sensitive results are better retrieved during a consultation with the Doctor.

Contacting Reception

Reception staff can be contacted by for non-urgent administration related issues. Reception staff will endeavor to respond to your email within 24 hours.

Note, patients are unable to book medical appointments via this email and are asked to phone reception on 02 6125 3598 for appointments.


Procedures apply to review all complaints. Complaints can be directed to:

ANU Health Service Manager T: 02 6125 4110
Registrar Student Services T: 02 6127 0110
Health Services Complaints Commissioner T: 02 6205 2222


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Updated: 27 October 2016/ Responsible Officer:  Registrar / Page Contact:  Webstyle